In the present study, we aim to understand the development of emotional carrying capacity in virtual teams and its effects on team performance. Although the team capability enabling team members to share a range of emotions with their teammates in a more constructive manner has been found to promote positive team processes and performance, there is little knowledge about what strengthens this capability. To expand the understanding, we propose a research model to examine the effects of surface acting and deep acting which are two forms of emotional labor—and team emotional intelligence on emotional carrying capacity. We will investigate those relationships using different task types and communication environments (face-to-face vs. computer-mediated environment). We will conduct a lab experiment with a within subject design to test the research model and hypotheses. This study will contribute to the literature on virtual teams and high-quality relationships.
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https://deepblue.lib.umich.edu/bitstream/2027.42/150856/1/Kim and Robert 2019.pdf
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