Sangam: A Confluence of Knowledge Streams

Navigational Issues in the Design of On-Line Self-Administered Questionnaires

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dc.creator Norman, Kent L.
dc.creator Friedman, Zachary
dc.creator Norman, Kirk
dc.creator Stevenson, Rod
dc.date 2004-05-31T21:08:56Z
dc.date 2004-05-31T21:08:56Z
dc.date 2000-05
dc.date 2000-05-13
dc.date.accessioned 2022-05-20T08:38:21Z
dc.date.available 2022-05-20T08:38:21Z
dc.identifier http://hdl.handle.net/1903/514
dc.identifier.uri http://localhost:8080/xmlui/handle/CUHPOERS/117614
dc.description Answering questions on surveys involves the access of internal cognitive knowledge structures, the retrieval of records from external data-bases, and the navigation of items on the computer interface. In this study a number of alternative designs for on-line questionnaire presentation were investigated. A long heterogeneous survey was partitioned in four ways: whole/form-based, semantic/section-based, screen/page-based, and single item-based. Questionnaires were presented with or without an index which resulted in eight versions. Times for initial completion of the questionnaire were recorded as well as subjective assessments. Neither initial completion times nor subjective assessments differed among the eight versions due to the highly linear navigation of the survey structures. Respondents were also asked to revisit 16 questions based on only the topic of the question or on the topic and the question number and to change their answers. Revision times reflected ease of finding items in the structure of the survey and the use of an index to the sections of the questionnaire.
dc.format 1071530 bytes
dc.format application/postscript
dc.format application/pdf
dc.format application/postscript
dc.language en_US
dc.relation UM Computer Science Department; CS-TR-4135
dc.relation Digital Repository at the University of Maryland
dc.relation University of Maryland (College Park, Md.)
dc.relation Tech Reports in Computer Science and Engineering
dc.relation Computer Science Department Technical Reports
dc.title Navigational Issues in the Design of On-Line Self-Administered Questionnaires
dc.type Technical Report


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