Description:
It has been confirmed that organizational culture (OC) has a significant impact on facilitating continuous
improvement (CI), although it is not clear yet how this impact can be achieved. On the other hand, nonprofit
organizations (NPOs) struggle mainly in sustaining resources and increasing the quality of the services they
provide. Nonetheless, NPOs contribute remarkably to economies and civilisation. They deserve research
attention, and studies done on CI suggest it to be holistically beneficial. Therefore, this paper has selected
Saudi NPOs for their social setting to explore the influence of facilitating CI. The approach of grounded theory
has been employed, using qualitative data, to construct a reality based on participant perspectives. The
thirty-one interviews that were conducted at thirteen organizations revealed many lower level cultural
aspects. These aspects were evolved, during five focus groups, into six higher-level themes. The findings can
be used by leaders to create desired change.