Citizens and Service Delivery :
            Assessing the Use of Social Accountability Approaches in the
            Human Development Sectors

Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh

dc.creator	Ringold, Dena
dc.creator	Holla, Alaka
dc.creator	Koziol, Margaret
dc.creator	Srinivasan, Santhosh
dc.date	2012-03-19T09:05:10Z
dc.date	2012-03-19T09:05:10Z
dc.date	2012
dc.date.accessioned	2023-02-17T20:35:29Z
dc.date.available	2023-02-17T20:35:29Z
dc.identifier	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
dc.identifier	978-0-8213-8980-5
dc.identifier	http://hdl.handle.net/10986/2377
dc.identifier.uri	http://localhost:8080/xmlui/handle/CUHPOERS/242752
dc.description	Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike.
dc.language	English
dc.publisher	World Bank
dc.relation	Direction in Development ; human development
dc.rights	CC BY 3.0 IGO
dc.rights	http://creativecommons.org/licenses/by/3.0/igo
dc.rights	World Bank
dc.subject	ABUSE
dc.subject	ACCESS TO INFORMATION
dc.subject	ACCESSIBILITY
dc.subject	ACCOUNTABILITY
dc.subject	ACCOUNTABILITY MEASURES
dc.subject	ACCOUNTABILITY MECHANISM
dc.subject	ACCOUNTABILITY MECHANISMS
dc.subject	ACCOUNTABILITY RELATIONSHIPS
dc.subject	ANTICORRUPTION
dc.subject	ANTICORRUPTION BUREAU
dc.subject	AUDITING
dc.subject	BANKS
dc.subject	BASIC NEEDS
dc.subject	BASIC SERVICES
dc.subject	BENEFICIARIES
dc.subject	BRIBE
dc.subject	BUDGET INFORMATION
dc.subject	BUDGET LITERACY
dc.subject	BUDGET PLANNING
dc.subject	BUREAUCRACY
dc.subject	CITIZEN
dc.subject	CITIZEN INVOLVEMENT
dc.subject	CITIZEN PARTICIPATION
dc.subject	CITIZENS
dc.subject	CIVIL SERVANTS
dc.subject	CIVIL SERVICE
dc.subject	CIVIL SOCIETY
dc.subject	CIVIL SOCIETY ACTORS
dc.subject	CIVIL SOCIETY ORGANIZATION
dc.subject	CIVIL SOCIETY ORGANIZATIONS
dc.subject	CLINICS
dc.subject	COLLECTIVE ACTION
dc.subject	COMMUNICATION TECHNOLOGY
dc.subject	COMMUNITY DEVELOPMENT
dc.subject	COMMUNITY MEMBERS
dc.subject	COMMUNITY MOBILIZATION
dc.subject	COMMUNITY PARTICIPATION
dc.subject	COMMUNITY SCORECARD
dc.subject	COMMUNITY SCORECARDS
dc.subject	COMPLAINT
dc.subject	COMPLAINTS
dc.subject	CONSUMERS
dc.subject	CORRUPT
dc.subject	CORRUPT POLITICIANS
dc.subject	CORRUPTION
dc.subject	COURT SYSTEM
dc.subject	CREDIBILITY
dc.subject	DATA COLLECTION
dc.subject	DECISION MAKING
dc.subject	DELIVERY OF SERVICES
dc.subject	DEMOCRACIES
dc.subject	E-MAIL
dc.subject	ECONOMIC POLICY
dc.subject	EDUCATED CITIZENS
dc.subject	EDUCATION SECTOR
dc.subject	EDUCATION SERVICE DELIVERY
dc.subject	ELECTIONS
dc.subject	EMBEZZLEMENT
dc.subject	FACILITATORS
dc.subject	FATIGUE
dc.subject	FEASIBILITY
dc.subject	FEDERAL GOVERNMENT
dc.subject	FIGURES
dc.subject	FINANCIAL CRISES
dc.subject	FINANCIAL MANAGEMENT
dc.subject	FINANCIAL TRANSPARENCY
dc.subject	FOCUS GROUP
dc.subject	FOCUS GROUP DISCUSSIONS
dc.subject	FOCUS GROUPS
dc.subject	FRAUD
dc.subject	GOOD GOVERNANCE
dc.subject	GOVERNANCE DIMENSION
dc.subject	GOVERNMENT AGENCIES
dc.subject	GOVERNMENT BUREAUCRACY
dc.subject	GOVERNMENT INFORMATION
dc.subject	GOVERNMENT MINISTRY
dc.subject	GOVERNMENT OFFICIALS
dc.subject	HEALTH CARE
dc.subject	HEALTH PROMOTION
dc.subject	HEALTH SERVICES
dc.subject	HOSPITALS
dc.subject	HUMAN DEVELOPMENT
dc.subject	HUMAN RESOURCE
dc.subject	IMMUNIZATION
dc.subject	INCOME
dc.subject	INCOME DISTRIBUTION
dc.subject	INFORMATION CAMPAIGNS
dc.subject	INFORMATION REQUESTS
dc.subject	INFORMATION TECHNOLOGIES
dc.subject	INITIATIVE
dc.subject	INSTITUTIONAL ARRANGEMENTS
dc.subject	INTEGRITY
dc.subject	INTERMEDIARIES
dc.subject	INTERNAL ACCOUNTABILITY
dc.subject	INTERNATIONAL DEVELOPMENT
dc.subject	INTERVENTION
dc.subject	INTERVIEWS
dc.subject	INVESTIGATIONS
dc.subject	JUDICIAL REVIEW
dc.subject	LAWS
dc.subject	LEADERSHIP
dc.subject	LEGAL FRAMEWORK
dc.subject	LEGAL FRAMEWORKS
dc.subject	LEGAL REDRESS
dc.subject	LIVING STANDARDS
dc.subject	LOCAL AUTHORITIES
dc.subject	LOCAL COMMUNITIES
dc.subject	LOCAL GOVERNANCE
dc.subject	LOCAL GOVERNMENT
dc.subject	LOCAL ORGANIZATIONS
dc.subject	MARKETING
dc.subject	MASS MEDIA
dc.subject	MEDICAL TREATMENT
dc.subject	MULTILATERAL ORGANIZATIONS
dc.subject	NATIONAL LAWS
dc.subject	NONGOVERNMENTAL ORGANIZATIONS
dc.subject	NUTRITION
dc.subject	PARLIAMENT
dc.subject	PARTICIPATORY BUDGETING
dc.subject	PATIENT
dc.subject	PATIENTS
dc.subject	PERFORMANCE MONITORING
dc.subject	PERFORMANCE STANDARDS
dc.subject	PERSONALITY
dc.subject	POLICY FRAMEWORK
dc.subject	POLITICAL ECONOMY
dc.subject	PRIVATE SCHOOLS
dc.subject	PRIVATE SECTOR DEVELOPMENT
dc.subject	PROCUREMENT
dc.subject	PROJECT DESIGN
dc.subject	PROJECT IMPLEMENTATION
dc.subject	PSYCHOLOGY
dc.subject	PUBLIC FUNDS
dc.subject	PUBLIC HEALTH
dc.subject	PUBLIC INFORMATION
dc.subject	PUBLIC OFFICIALS
dc.subject	PUBLIC OPINION
dc.subject	PUBLIC POLICY
dc.subject	PUBLIC SERVICE DELIVERY
dc.subject	RECONSTRUCTION
dc.subject	REFUGEES
dc.subject	RIGHT TO INFORMATION
dc.subject	SANCTIONS
dc.subject	SECURE ACCESS
dc.subject	SERVICE DELIVERY
dc.subject	SERVICE PROVIDERS
dc.subject	SERVICE PROVISION
dc.subject	SERVICE STANDARDS
dc.subject	SERVICES TO CITIZENS
dc.subject	SOCIAL ACCOUNTABILITY
dc.subject	SOCIAL ACCOUNTABILITY MECHANISMS
dc.subject	SOCIAL ACTION
dc.subject	SOCIAL AUDIT
dc.subject	SOCIAL AUDITS
dc.subject	SOCIAL DEVELOPMENT
dc.subject	SOCIAL PROTECTION
dc.subject	SOCIAL SERVICE
dc.subject	SOCIAL SERVICES
dc.subject	SOCIAL WORKERS
dc.subject	STAKEHOLDERS
dc.subject	STANDARDS OF SERVICE
dc.subject	STATE GOVERNMENTS
dc.subject	TEXT MESSAGING
dc.subject	TRANSPARENCY
dc.subject	VACCINATION
dc.subject	VILLAGE
dc.subject	VILLAGE MEETINGS
dc.subject	VILLAGES
dc.subject	WEAK ACCOUNTABILITY
dc.subject	YOUTH
dc.subject	YOUTH EMPOWERMENT
dc.title	Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors
dc.type	Publications & Research :: Publication
dc.type	Publications & Research :: Publication