The Global Opportunity in IT-Based
            Services : Assessing and Enhancing Country Competitiveness

Sudan, Randeep; Ayers, Seth; Dongier, Philippe; Muente-Kunigami, Arturo; Qiang, Christine Zhen-Wei

dc.creator	Sudan, Randeep
dc.creator	Ayers, Seth
dc.creator	Dongier, Philippe
dc.creator	Muente-Kunigami, Arturo
dc.creator	Qiang, Christine Zhen-Wei
dc.date	2012-03-19T09:33:38Z
dc.date	2012-03-19T09:33:38Z
dc.date	2010
dc.date.accessioned	2023-02-17T20:36:26Z
dc.date.available	2023-02-17T20:36:26Z
dc.identifier	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333037_20100427001510
dc.identifier	978-0-8213-8192-2
dc.identifier	http://hdl.handle.net/10986/2439
dc.identifier.uri	http://localhost:8080/xmlui/handle/CUHPOERS/242869
dc.description	This book aims to help policy makers take advantage of the opportunities presented by increased cross-border trade in information technology (IT) services and IT-enabled services (ITES). It begins by defining the two industries and estimating the potential global market opportunities for trade in each. Then it discusses economic and other benefits for countries that succeed in these areas, along with factors crucial to the competitiveness of a country or location, including skills, cost advantages, infrastructure, and a hospitable business environment, and examines the potential competitiveness of small countries and of least developed countries specifically. The volume also discusses policy options for enabling growth in the IT services and ITES industries. Appendix A introduces the Location Readiness Index (LRI), a modeling tool to help countries assess their IT and ITES industries. Finally, appendix B presents an analysis of the IT and ITES industries in Indonesia and Kenya as an illustrative application of the LRI.
dc.language	English
dc.publisher	World Bank
dc.rights	CC BY 3.0 IGO
dc.rights	http://creativecommons.org/licenses/by/3.0/igo
dc.rights	World Bank
dc.subject	ADMINISTRATION
dc.subject	ADVISORY COMMITTEES
dc.subject	ANIMATION
dc.subject	APPLICATION DEVELOPMENT
dc.subject	ATTRIBUTES
dc.subject	BACK-OFFICE
dc.subject	BACKUP
dc.subject	BALANCE OF PAYMENTS
dc.subject	BANDWIDTH
dc.subject	BASIC
dc.subject	BROADBAND
dc.subject	BUREAUCRATIC RESISTANCE
dc.subject	BUSINESS
dc.subject	BUSINESS CONTINUITY
dc.subject	BUSINESS DEVELOPMENT
dc.subject	BUSINESS ENVIRONMENT
dc.subject	BUSINESS INFORMATION
dc.subject	BUSINESS PROCESS
dc.subject	BUSINESS PROCESS OUTSOURCING
dc.subject	BUSINESSES
dc.subject	CALL CENTER
dc.subject	CALL CENTERS
dc.subject	CAPITAL EXPENDITURES
dc.subject	CAPITAL GAINS
dc.subject	CAPITAL MARKETS
dc.subject	CARBON
dc.subject	COMMODITY
dc.subject	COMMUNICATION
dc.subject	COMMUNICATION FACILITIES
dc.subject	COMMUNICATION NETWORKS
dc.subject	COMMUNICATION TECHNOLOGIES
dc.subject	COMMUNICATION TECHNOLOGY
dc.subject	COMPETITIVE ADVANTAGE
dc.subject	COMPETITIVENESS
dc.subject	COMPONENTS
dc.subject	COMPUTER
dc.subject	COMPUTER CRIMES
dc.subject	COMPUTER MISUSE
dc.subject	COMPUTER SCIENCE
dc.subject	COMPUTER SYSTEMS
dc.subject	COMPUTER TECHNOLOGY
dc.subject	COMPUTING
dc.subject	CONNECTIVITY
dc.subject	CONSULTANT
dc.subject	CONSULTANTS
dc.subject	CONSUMER GOODS
dc.subject	CONTENT
dc.subject	COPYING
dc.subject	COPYRIGHT
dc.subject	CORPORATE TAXES
dc.subject	CREDIT
dc.subject	CUSTOMER
dc.subject	CUSTOMER INTERACTION
dc.subject	CUSTOMS
dc.subject	DATA
dc.subject	DATA CENTER
dc.subject	DATA COLLECTION
dc.subject	DATA COMMUNICATION
dc.subject	DATA PRIVACY
dc.subject	DATA PROCESSING
dc.subject	DATA SECURITY
dc.subject	DECISION MAKERS
dc.subject	DEMOGRAPHICS
dc.subject	DEVELOPED COUNTRIES
dc.subject	DIALOG BOX
dc.subject	DIALOG BOXES
dc.subject	DIGITAL
dc.subject	DISASTER RECOVERY
dc.subject	DOMAIN
dc.subject	DOWNSTREAM PRODUCT
dc.subject	E-MAIL
dc.subject	E-READINESS
dc.subject	ECONOMIC DEVELOPMENT
dc.subject	ECONOMIC GROWTH
dc.subject	ECONOMIC IMPACT
dc.subject	EGOVERNMENT
dc.subject	ELECTRICITY
dc.subject	ELECTRONIC NETWORKS
dc.subject	ELECTRONICS
dc.subject	ENGINEERING
dc.subject	ENGINEERING SERVICES
dc.subject	ENGINEERS
dc.subject	ENTERTAINMENT
dc.subject	ENVIRONMENT
dc.subject	EQUIPMENT
dc.subject	EQUITY
dc.subject	EXCHANGE RATE
dc.subject	EXPENDITURES
dc.subject	EXPERTS
dc.subject	FAX
dc.subject	FINANCIAL INSTITUTIONS
dc.subject	FINANCIAL SERVICES
dc.subject	FOREIGN DIRECT INVESTMENT
dc.subject	FOREIGN INVESTMENT
dc.subject	FUND MANAGEMENT
dc.subject	FUNDING
dc.subject	GATEWAYS
dc.subject	GLOBAL COMMUNICATION
dc.subject	GLOBAL MARKET
dc.subject	GLOBAL STANDARDS
dc.subject	GLOBALIZATION
dc.subject	GOVERNMENT POLICIES
dc.subject	GROUPS
dc.subject	GROWTH OF TRADE
dc.subject	HARDWARE
dc.subject	HELP DESKS
dc.subject	HIGH UNEMPLOYMENT
dc.subject	HIGH-SPEED
dc.subject	HUMAN RESOURCE
dc.subject	HUMAN RESOURCES
dc.subject	ICT
dc.subject	IMAGE
dc.subject	INCENTIVES
dc.subject	INDEXES
dc.subject	INDUSTRIAL DEVELOPMENT
dc.subject	INDUSTRY ASSOCIATION
dc.subject	INFORMATICS
dc.subject	INFORMATION
dc.subject	INFORMATION INFRASTRUCTURE
dc.subject	INFORMATION SERVICES
dc.subject	INFORMATION TECHNOLOGY
dc.subject	INFORMATION TECHNOLOGY INDUSTRIES
dc.subject	INFRASTRUCTURE DEVELOPMENT
dc.subject	INNOVATION
dc.subject	INNOVATIONS
dc.subject	INSTITUTION
dc.subject	INSTITUTIONAL FRAMEWORK
dc.subject	INTELLECTUAL PROPERTY
dc.subject	INTELLECTUAL PROPERTY LAW
dc.subject	INTELLECTUAL PROPERTY PROTECTION
dc.subject	INTERFACES
dc.subject	INTERNATIONAL BUSINESS
dc.subject	INTERNATIONAL TRADE
dc.subject	INTERNET
dc.subject	INVESTMENT
dc.subject	IT INFRASTRUCTURE
dc.subject	IT SERVICES
dc.subject	KNOW-HOW
dc.subject	KNOWLEDGE
dc.subject	LABOR COSTS
dc.subject	LABOR FORCE
dc.subject	LAND
dc.subject	LAW
dc.subject	LEARNING
dc.subject	LEGAL FRAMEWORK
dc.subject	LICENSES
dc.subject	LINKS
dc.subject	LOCALIZATION
dc.subject	LOGISTICS
dc.subject	MAINFRAME
dc.subject	MANUFACTURING
dc.subject	MARKET DISTORTIONS
dc.subject	MARKET OPPORTUNITIES
dc.subject	MARKET SEGMENTS
dc.subject	MARKETING
dc.subject	MATERIAL
dc.subject	MULTIMEDIA
dc.subject	NETWORK
dc.subject	NETWORKS
dc.subject	NEW TECHNOLOGIES
dc.subject	NEW TECHNOLOGY
dc.subject	ONE-STOP SHOP
dc.subject	OPERATING SYSTEM
dc.subject	OPERATIONAL EFFICIENCIES
dc.subject	OPTIONS
dc.subject	OUTSOURCING
dc.subject	PARTICIPATION
dc.subject	PARTNERSHIPS
dc.subject	PERFORMANCE
dc.subject	PERSONAL COMPUTERS
dc.subject	PHYSICAL INFRASTRUCTURE
dc.subject	PLANNING
dc.subject	POLICY
dc.subject	POLICY MAKERS
dc.subject	POSITIVE EXTERNALITIES
dc.subject	POTENTIAL INVESTORS
dc.subject	PRICES
dc.subject	PRIVATE SECTOR
dc.subject	PRIVATE SECTOR INVESTMENTS
dc.subject	PRIVATE SECTORS
dc.subject	PROCUREMENT
dc.subject	PRODUCERS
dc.subject	PRODUCT DEVELOPMENT
dc.subject	PRODUCTIVITY
dc.subject	PROFIT
dc.subject	PROGRAMS
dc.subject	PROJECTS
dc.subject	PROPERTY
dc.subject	PROPERTY RIGHTS
dc.subject	PUBLIC ADMINISTRATIONS
dc.subject	QUERIES
dc.subject	R&D
dc.subject	R&D SERVICES
dc.subject	REGULATORY REFORM
dc.subject	RELIABILITY
dc.subject	RELIABILITY OF SERVICES
dc.subject	RESEARCH
dc.subject	RESOURCE MANAGEMENT
dc.subject	RESOURCES
dc.subject	RESULT
dc.subject	RESULTS
dc.subject	RETENTION
dc.subject	REVENUES
dc.subject	RURAL TELECOMMUNICATIONS
dc.subject	SAN
dc.subject	SEARCH ENGINES
dc.subject	SECURITY
dc.subject	SECURITY SERVICES
dc.subject	SIMULATION
dc.subject	SKILLS
dc.subject	SOFTWARE
dc.subject	SOFTWARE COMPANIES
dc.subject	SOFTWARE DEVELOPMENT
dc.subject	SOFTWARE ENGINEERING
dc.subject	SOFTWARE PRODUCT
dc.subject	SOFTWARE SERVICES
dc.subject	SUBSIDIES
dc.subject	SUPPLY CHAIN
dc.subject	SUSTAINABLE DEVELOPMENT
dc.subject	SYSTEM
dc.subject	SYSTEMS
dc.subject	TARGET
dc.subject	TAX INCENTIVES
dc.subject	TAX RATES
dc.subject	TAX REVENUE
dc.subject	TECHNOLOGIES
dc.subject	TECHNOLOGY
dc.subject	TECHNOLOGY PARKS
dc.subject	TELECOM
dc.subject	TELECOMMUNICATION
dc.subject	TELECOMMUNICATIONS
dc.subject	TELECOMMUNICATIONS COMPANIES
dc.subject	TELECOMMUNICATIONS INFRASTRUCTURE
dc.subject	TELECOMMUNICATIONS PROJECTS
dc.subject	TELECOMMUNICATIONS REGULATION
dc.subject	TELEPHONE
dc.subject	TRADE
dc.subject	TRAINING
dc.subject	TRAINING CENTERS
dc.subject	TRAINING COURSES
dc.subject	TRAINING PROGRAMS
dc.subject	TRANSACTION
dc.subject	TURNOVER RATES
dc.subject	VLSI
dc.subject	WAGES
dc.title	The Global Opportunity in IT-Based Services : Assessing and Enhancing Country Competitiveness
dc.type	Publications & Research :: Publication
dc.type	Publications & Research