Improving Transparency, Integrity,
            and Accountability in Water Supply and Sanitation : Action,
            Learning, Experiences

Gonzalez de Asis, Maria; O'Leary, Donal; Ljung, Per; Butterworth, John

dc.creator	Gonzalez de Asis, Maria
dc.creator	O'Leary, Donal
dc.creator	Ljung, Per
dc.creator	Butterworth, John
dc.date	2012-03-19T10:03:24Z
dc.date	2012-03-19T10:03:24Z
dc.date	2009
dc.date.accessioned	2023-02-17T20:39:16Z
dc.date.available	2023-02-17T20:39:16Z
dc.identifier	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333038_20090512010029
dc.identifier	978-0-8213-7892-2
dc.identifier	http://hdl.handle.net/10986/2628
dc.identifier.uri	http://localhost:8080/xmlui/handle/CUHPOERS/243023
dc.description	This manual on improving transparency, integrity, and accountability in water supply and sanitation is the result of a partnership between the World Bank Institute (WBI) and transparency international (TI). It was developed under the open and participatory government program at the municipal level (known by its Spanish acronym as the GAP Municipal Program). This manual can help: 1) increase the involvement of civil society by engaging all stakeholders in setting water supply and sanitation priorities and monitoring performance, including reducing opportunities for corruption; 2) increase the contributions of water supply and sanitation services to poverty reduction by increasing the quality and coverage of service to poorer communities on an equitable basis; 3) promote the financial sustainability of water and sanitation service delivery organizations, thereby increasing the confidence of consumers, civil society organizations, and other stakeholders in those institutions' ability to expand improve service; and 4) raise ethical standards among all stakeholders, especially service delivery organizations, thereby instilling a sense of public service throughout these organizations.
dc.language	English
dc.publisher	Washington, DC: World Bank
dc.rights	CC BY 3.0 IGO
dc.rights	http://creativecommons.org/licenses/by/3.0/igo
dc.rights	World Bank
dc.subject	ABUSE
dc.subject	ABUSES
dc.subject	ACCESS TO INFORMATION
dc.subject	ACCESS TO SERVICES
dc.subject	ACCESS TO WATER
dc.subject	ACCOUNTABILITY
dc.subject	ACCOUNTABILITY STRUCTURES
dc.subject	ACCOUNTING
dc.subject	ADEQUATE SANITATION
dc.subject	ANTICORRUPTION
dc.subject	ANTICORRUPTION CONVENTIONS
dc.subject	ANTICORRUPTION DRIVES
dc.subject	ANTICORRUPTION MEASURES
dc.subject	ANTICORRUPTION REFORM
dc.subject	ANTICORRUPTION STRATEGIES
dc.subject	ASSETS
dc.subject	BASIC SERVICES
dc.subject	BASIN DEVELOPMENT
dc.subject	BEST PRACTICE
dc.subject	BID RIGGING
dc.subject	BRIBE
dc.subject	BRIBERY
dc.subject	BRIBES
dc.subject	BUDGET PRIORITIES
dc.subject	BUSINESSMAN
dc.subject	CASH FLOW
dc.subject	CATCHMENT
dc.subject	CATCHMENT MANAGEMENT
dc.subject	CITIZEN
dc.subject	CITIZENS
dc.subject	CIVIL SOCIETY
dc.subject	CIVIL SOCIETY ORGANIZATIONS
dc.subject	CLEAN WATER
dc.subject	COLLUSION
dc.subject	COMMUNITY ORGANIZATIONS
dc.subject	COMPETITIVE BIDDING
dc.subject	COMPLAINTS
dc.subject	CONCESSION CONTRACT
dc.subject	CONFIDENCE
dc.subject	CORRUPT
dc.subject	CORRUPT OFFICIAL
dc.subject	CORRUPT PRACTICE
dc.subject	CORRUPT PRACTICES
dc.subject	CORRUPTION
dc.subject	CORRUPTION PERCEPTION
dc.subject	CORRUPTION PERCEPTION INDEX
dc.subject	CORRUPTION SURVEY
dc.subject	COST RECOVERY
dc.subject	DECISION MAKING
dc.subject	DIAGNOSTIC TOOLS
dc.subject	DISCRETION
dc.subject	DRINKING WATER
dc.subject	DRINKING WATER QUALITY
dc.subject	EMBEZZLEMENT
dc.subject	ENGINEERING
dc.subject	ETHICAL STANDARDS
dc.subject	EXTORTION
dc.subject	FAULTS
dc.subject	FINANCIAL VIABILITY
dc.subject	FRAUD
dc.subject	GOOD GOVERNANCE
dc.subject	GOVERNANCE INDICATORS
dc.subject	GOVERNANCE ISSUES
dc.subject	GOVERNANCE OF WATER
dc.subject	GOVERNANCE REFORM
dc.subject	GOVERNMENT OFFICIALS
dc.subject	GRAND CORRUPTION
dc.subject	GROUNDWATER
dc.subject	GROUNDWATER DEVELOPMENT
dc.subject	HOUSEHOLDS
dc.subject	HYDROLOGY
dc.subject	IMPROVING GOVERNANCE
dc.subject	INITIATIVE
dc.subject	INSTITUTIONAL CAPACITY
dc.subject	INSTITUTIONAL CHANGE
dc.subject	INSTITUTIONAL PERFORMANCE
dc.subject	INTEGRITY
dc.subject	INTERNATIONAL WATER
dc.subject	INVESTMENT CLIMATE
dc.subject	INVESTMENT PROGRAM
dc.subject	IRRIGATION
dc.subject	JUDICIAL REFORM
dc.subject	JUSTICE
dc.subject	KICKBACK
dc.subject	KICKBACKS
dc.subject	LARGE DAMS
dc.subject	LEADERSHIP
dc.subject	LEAKAGE
dc.subject	LOCAL CAPACITY
dc.subject	LOCAL KNOWLEDGE
dc.subject	LOCAL PARTNER
dc.subject	LOCAL PARTNERS
dc.subject	LOCALITIES
dc.subject	MAINTENANCE CONTRACTS
dc.subject	MAINTENANCE COSTS
dc.subject	MAINTENANCE OF WATER
dc.subject	MEASUREMENTS
dc.subject	METER READING
dc.subject	METER READINGS
dc.subject	METROPOLITAN AREAS
dc.subject	MINISTER
dc.subject	MONOPOLIES
dc.subject	MONOPOLY
dc.subject	MONOPOLY POWER
dc.subject	MULTINATIONAL
dc.subject	MUNICIPAL DEPARTMENT
dc.subject	MUNICIPAL LEVEL
dc.subject	MUNICIPAL WATER
dc.subject	MUNICIPAL WATER SUPPLY
dc.subject	MUNICIPAL WATER SYSTEMS
dc.subject	MUNICIPALITIES
dc.subject	NATURAL RESOURCES
dc.subject	NEPOTISM
dc.subject	NONREVENUE WATER
dc.subject	OFFENSE
dc.subject	OFFICE HOLDERS
dc.subject	PATRONAGE
dc.subject	PAYMENT FOR WATER
dc.subject	PERFORMANCE INDICATORS
dc.subject	PERSONAL GAIN
dc.subject	PERSONAL GAINS
dc.subject	PETTY CORRUPTION
dc.subject	PIPE
dc.subject	PIPES
dc.subject	PLUMBING
dc.subject	POLITICIANS
dc.subject	POOR GOVERNANCE
dc.subject	POTABLE WATER
dc.subject	PREFERENTIAL
dc.subject	PREFERENTIAL TREATMENT
dc.subject	PRESSURE
dc.subject	PRIVATE COMPANIES
dc.subject	PRIVATE GAIN
dc.subject	PRIVATE GAINS
dc.subject	PRIVATE OPERATOR
dc.subject	PRIVATE OPERATORS
dc.subject	PRIVATE SECTOR PARTICIPATION IN WATER SUPPLY
dc.subject	PRIVATIZATION
dc.subject	PROCESS INDICATORS
dc.subject	PROCUREMENT
dc.subject	PUBLIC CONTRACTS
dc.subject	PUBLIC FUNDS
dc.subject	PUBLIC INFORMATION
dc.subject	PUBLIC MANAGEMENT
dc.subject	PUBLIC OFFICER
dc.subject	PUBLIC OFFICIALS
dc.subject	PUBLIC PROCUREMENT
dc.subject	PUBLIC UTILITIES
dc.subject	PUBLIC UTILITY
dc.subject	PUBLIC WATER
dc.subject	PUBLIC WORKS
dc.subject	PUMPS
dc.subject	QUALITY OF SERVICE
dc.subject	QUALITY OF SERVICE DELIVERY
dc.subject	QUALITY OF WATER
dc.subject	RIVER BASIN
dc.subject	RURAL WATER
dc.subject	RURAL WATER SUPPLY
dc.subject	RURAL WATER SUPPLY SYSTEMS
dc.subject	SANITATION AGENCIES
dc.subject	SANITATION FACILITIES
dc.subject	SANITATION SECTOR
dc.subject	SANITATION SERVICE
dc.subject	SANITATION SERVICE DELIVERY
dc.subject	SANITATION SERVICES
dc.subject	SANITATION SYSTEMS
dc.subject	SANITATION UTILITIES
dc.subject	SANITATION] AGENCIES
dc.subject	SECTORAL PERFORMANCE
dc.subject	SERVICE CONNECTIONS
dc.subject	SERVICE CONTRACTS
dc.subject	SERVICE DELIVERY
dc.subject	SERVICE PROVIDER
dc.subject	SERVICE PROVIDERS
dc.subject	SERVICE PROVISION
dc.subject	SERVICE QUALITY
dc.subject	SEWERAGE COMPANY
dc.subject	SEWERAGE SERVICE
dc.subject	SEWERAGE SERVICES
dc.subject	SEWERAGE SYSTEM
dc.subject	SEWERAGE SYSTEMS
dc.subject	SMALL PRIVATE PROVIDERS
dc.subject	SMALL TOWNS
dc.subject	SYSTEMIC CORRUPTION
dc.subject	TAP WATER
dc.subject	TARIFF SETTING
dc.subject	THEFT
dc.subject	TOWN
dc.subject	TOWNS
dc.subject	TRANSPARENCY
dc.subject	URBAN AREAS
dc.subject	URBAN WATER
dc.subject	URBAN WATER SYSTEMS
dc.subject	UTILITY STAFF
dc.subject	VIOLENCE
dc.subject	WASTEWATER
dc.subject	WATER BOARD
dc.subject	WATER BOARDS
dc.subject	WATER COMPANIES
dc.subject	WATER COMPANY
dc.subject	WATER CONNECTIONS
dc.subject	WATER CONSUMPTION
dc.subject	WATER DEPARTMENT
dc.subject	WATER FRAMEWORK LAW
dc.subject	WATER MANAGEMENT
dc.subject	WATER MARKET
dc.subject	WATER METER
dc.subject	WATER POINT
dc.subject	WATER QUALITY
dc.subject	WATER RESOURCES
dc.subject	WATER RESOURCES MANAGEMENT
dc.subject	WATER SCARCITY
dc.subject	WATER SECTOR
dc.subject	WATER SERVICE
dc.subject	WATER SERVICES
dc.subject	WATER SUPPLY
dc.subject	WATER SUPPLY PROJECTS
dc.subject	WATER SUPPLY SYSTEMS
dc.subject	WATER SYSTEM
dc.subject	WATER SYSTEMS
dc.subject	WATER TARIFFS
dc.subject	WATER UTILITIES
dc.subject	WATER UTILITY
dc.subject	WATER VENDORS
dc.subject	WHITE ELEPHANTS
dc.title	Improving Transparency, Integrity, and Accountability in Water Supply and Sanitation : Action, Learning, Experiences
dc.type	Publications & Research :: Publication
dc.type	Publications & Research :: Publication