Sangam: A Confluence of Knowledge Streams

An empirical examination of mature service environments and high performance strategies within those environments: the case of the lodging and restaurant industries

Show simple item record

dc.contributor Human Nutrition and Foods
dc.contributor Olsen, Michael D.
dc.contributor Lewis, Robert C.
dc.contributor Tse, Eliza C.
dc.contributor Fern, Edward F.
dc.contributor Khan, Mahmood A.
dc.creator Crawford-Welch, Simon
dc.date 2014-03-14T21:21:12Z
dc.date 2014-03-14T21:21:12Z
dc.date 1990-10-15
dc.date 2005-10-14
dc.date 2005-10-14
dc.date 2005-10-14
dc.date.accessioned 2023-03-01T08:07:18Z
dc.date.available 2023-03-01T08:07:18Z
dc.identifier etd-10142005-103053
dc.identifier http://hdl.handle.net/10919/39861
dc.identifier http://scholar.lib.vt.edu/theses/available/etd-10142005-103053/
dc.identifier.uri http://localhost:8080/xmlui/handle/CUHPOERS/276190
dc.description This study contributes to the hospitality and strategic management literature through the development of a mid-range approach to the study of environment and strategy. Through the use of cluster analysis and multiple discriminant analysis, four commonly recurring environmental settings were identified. These were (1) a high growth environment, (2) a complex environment, (3) a dynamic environment, and (4) a low growth environment. The significance of the environmental typology was then determined by investigating the proposition that different strategies are associated with high profit performance in each type of environment. In order to investigate this proposition use was made of Miles and Snow's (1978) strategic typology of generic business strategies. No Significant relationship was found between environment, strategic posture and performance. A description of the methodology and statistical approaches used for the investigating the research propositions is included.
dc.description Ph. D.
dc.format xviii, 477 leaves
dc.format BTD
dc.format application/pdf
dc.format application/pdf
dc.language en
dc.publisher Virginia Tech
dc.relation OCLC# 24362565
dc.relation LD5655.V856_1990.C728.pdf
dc.rights In Copyright
dc.rights http://rightsstatements.org/vocab/InC/1.0/
dc.subject LD5655.V856 1990.C728
dc.subject Hotels -- Research
dc.subject Restaurant management -- Research
dc.subject Service industries -- Research
dc.title An empirical examination of mature service environments and high performance strategies within those environments: the case of the lodging and restaurant industries
dc.type Dissertation
dc.type Text


Files in this item

Files Size Format View
LD5655.V856_1990.C728.pdf 18.32Mb application/pdf View/Open

This item appears in the following Collection(s)

Show simple item record

Search DSpace


Advanced Search

Browse